Handling client complaints about your agency employees

We have all been there. Clients complain about something that your agency is doing. It might be the quality of the work. Or the timeliness of a deliverable. Or something else.

When it is about something that we control ourselves, that’s painful — but easier to address. What do you do when it is one of your team members that is the target of the client’s displeasure?

Chip and Gini take a look at this very common challenge and offer some strategies on how to make sure that you keep the client happy while also being fair to your own team.

Subscribe by Email

Get the latest Agency Leadership Podcast episodes delivered straight to your inbox!

MORE OPTIONS:   Apple Podcasts    |    Google Podcasts    |    Stitcher    |    Spotify    |    RSS

Like this episode? Share it!