Small Agency Growth Alliance

Agency Leadership Podcast

Handling client complaints about your agency employees

Episode Date: February 5, 2021

We have all been there. Clients complain about something that your agency is doing. It might be the quality of the work. Or the timeliness of a deliverable. Or something else.

When it is about something that we control ourselves, that’s painful — but easier to address. What do you do when it is one of your team members that is the target of the client’s displeasure?

Chip and Gini take a look at this very common challenge and offer some strategies on how to make sure that you keep the client happy while also being fair to your own team.

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The Hosts

Chip Griffin is the founder of the Small Agency Growth Alliance (SAGA) where he helps PR & marketing agency owners build the businesses that they want to own. He brings more than two decades of experience as an agency executive and entrepreneur to share the wisdom of his success and lessons of his failures. Follow him on Twitter at @ChipGriffin.

Gini Dietrich is the founder and CEO of Arment Dietrich, an integrated marketing communications firm. She is the author of Spin Sucks, the lead blogger at Spin Sucks, and the host of Spin Sucks the podcast. She also is co-author of Marketing in the Round and co-host of Inside PR. Follow her on Twitter at @GiniDietrich.

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