We have all been there. Clients complain about something that your agency is doing. It might be the quality of the work. Or the timeliness of a deliverable. Or something else.
When it is about something that we control ourselves, that’s painful — but easier to address. What do you do when it is one of your team members that is the target of the client’s displeasure?
Chip and Gini take a look at this very common challenge and offer some strategies on how to make sure that you keep the client happy while also being fair to your own team.