With all of the talk about the Great Resignation and the challenges many agencies are having hiring and retaining workers, is now the time to adopt a 4-day work week?

Agency owners so often hear about the importance of not just being order-takers and finding ways to be more strategic by understanding a client’s real challenges and opportunities.

During the past couple of years, we have all learned a lot more about all of our professional connections because of the challenging work conditions many have had to endure.

Do you ever wonder how many clients an individual account executive should be able to handle? How about what percentage of time should be client billable for all levels of employees?

How do you handle the cancellation clause of your client contracts?

It is not uncommon for agency employees to want to do a bit of freelancing on the side. How should agency leaders handle that?