Agency Leadership Podcast with Chip Griffin and Gini Dietrich

How transparent should agency owners be?

During the past couple of years, we have all learned a lot more about all of our professional connections because of the challenging work conditions many have had to endure.

Setting team capacity benchmarks for your agency

Do you ever wonder how many clients an individual account executive should be able to handle? How about what percentage of time should be client billable for all levels of employees?

Agency client cancellation policies

How do you handle the cancellation clause of your client contracts?

How to handle agency employee side hustles

It is not uncommon for agency employees to want to do a bit of freelancing on the side. How should agency leaders handle that?

The relationship between bottled water and agency pricing

The same bottle of water costs the same to make but is priced differently if you get it at a convenience store, grocery chain, or four-star hotel. What can you

Can your agency do too good of a job for clients?

Is it possible to lose your client’s business because you have done too good of a job for them? Should you intentionally underperform in an attempt to keep the client longer?

Small Agency Growth Alliance